Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy explains how refunds, cancellations, and credit validity work on Voymage ("Voymage", "we", "us", or "our").

By using https://voymage.ai and our related services, you agree to this Policy, organized by Rain Infotech Pvt. Ltd.

2. Non-Refundable Purchases

• All credit packages and one-time purchases on Voymage are non-refundable.
• If a user buys a package and later cancels it, no refund is provided.
• Cancellation only stops future use of the purchased package—any credits already added to the user’s account will remain available until they expire.

3. Cancelling a Purchase

• Voymage does not provide recurring subscription plans.
• Users may choose to stop using a purchased package at any time, but payments already made cannot be refunded.
• All purchased credits will continue to stay in the account until their expiry.

4. Payment Issues

• If a payment fails or remains incomplete, credits will not be added to the account.
• Users may retry the payment or update their payment method to complete the purchase.

5. Duplicate or Unauthorized Charges

If a user believes they were incorrectly charged, such as for duplicate or unauthorized payments, they must contact support within 7 days. The case will be reviewed, and appropriate action will be taken if the issue is verified.

Contact: [email protected]

6. Refund Exceptions

While purchases are generally non-refundable, Voymage may consider refunds only in exceptional situations such as accidental duplicate payments, technical issues in credit delivery, or confirmed fraudulent transactions. Refund approval is not guaranteed and depends on internal verification.

7. Changes to This Policy

Voymage may update this Policy at any time. Updates will be posted on the website, and continued use after the update means acceptance.

8. Contact

For refund, cancellation, or billing-related questions, please contact: [email protected]